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Terms of Use

Waihi Counselling & Co Services – Terms of Use

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Last updated: 6 January 2026

Welcome to the website of Waihi Counselling & Co Services (“we”, “us”, “our”).
By accessing or using this website, you agree to these Terms of Use.
If you do not agree with these terms, please do not use our website.

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1. Purpose of This Website

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This website is intended to:

  • Provide information about our counselling services

  • Allow clients to make bookings

  • Enable communication with our team

The information on this website is for general informational purposes only and is not a substitute for professional mental health, medical, or emergency services.

If you are in crisis or immediate danger, call 111 or contact your nearest emergency service.

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2. Eligibility to Use This Website

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You may use this website if you are:

  • A New Zealand resident (or accessing the site with the understanding that NZ law applies)

  • Aged 16 years or older, or using the site with parental or guardian permission

Minors booking counselling services must do so with appropriate consent.

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3. Accuracy of Information

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We aim to keep information accurate and up to date. However:

  • We do not guarantee that all content is error-free

  • Information may change without notice

  • Services offered may be updated or withdrawn

Nothing on this website should be relied upon as legal, medical, or psychological advice.

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4. Booking and Payment

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4.1 Booking Sessions

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By booking an appointment through our website, you agree to:

  • Provide accurate and complete information

  • Attend sessions at the scheduled time

  • Follow our cancellation and refund policy

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4.2 Payment

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Payment is required for counselling sessions as outlined at the time of booking.

Please note:

  • Fees may vary depending on the counsellor and service

  • We accept manual/offline or bank payment methods as advised

  • You are responsible for ensuring payment is made correctly and on time

ACC-funded sessions are managed in accordance with ACC requirements.
Other funded sessions are managed according to the relevant funding provider’s guidelines.

Any costs not covered by funding will be discussed and agreed with you in advance.

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5. Intellectual Property

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All content on this website, including:

  • Text

  • Images

  • Graphics

  • Logos

  • Layout and design

is the property of Waihi Counselling & Co Services or our licensors.

You may not copy, reproduce, distribute, modify, or publish any content without our written permission.

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6. Privacy and Confidentiality

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Your privacy is important to us.

Our Privacy Policy explains:

  • What information we collect

  • How it is used and stored

  • Your rights under New Zealand law

By using this website, you agree to our Privacy Policy.
Counselling-related information is handled in accordance with the Health Information Privacy Code.

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7. Third-Party Services

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Our website is hosted through Wix, which may collect limited data for:

  • Security

  • Performance

  • Operational purposes

We are not responsible for:

  • Third-party websites or services

  • Their privacy practices or content

  • Technical outages beyond our control

Links to external sites do not imply endorsement.

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8. Website Security

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We take reasonable steps to protect your information. However:

  • No online system is completely secure

  • We cannot guarantee uninterrupted or error-free access

You are responsible for:

  • Using secure internet connections

  • Keeping your personal information safe when contacting us

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9. Limitation of Liability

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To the fullest extent permitted by New Zealand law:

  • We are not liable for any loss or damage resulting from use of this website

  • We are not responsible for decisions made based on website content

  • We do not guarantee uninterrupted access

This does not limit liability where prohibited by law.

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10. No Crisis or Emergency Services

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This website is not monitored 24/7.

If you are experiencing:

  • Immediate risk of harm

  • A mental health crisis

  • Suicidal thoughts

  • Family violence

  • Any emergency

Please contact:

  • 111 (emergency services)

  • 1737 (free call or text, NZ)

  • Your local crisis support service

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11. Termination of Access

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We may restrict or terminate access to this website if:

  • The site is misused

  • These Terms are breached

  • Maintenance or platform changes are required

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12. Changes to These Terms

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We may update these Terms from time to time.
Any changes will take effect when posted on this page.

Continued use of the website means you accept the updated Terms.

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13. Governing Law

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These Terms are governed by the laws of New Zealand.
Any disputes will be handled under NZ jurisdiction.

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14. Contact Us

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If you have questions about these Terms, please contact:

Waihi Counselling & Co Services
📧 Email: info.waihicounselling@gmail.com

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